Customer Care

We're here for you.

Grand Central Station is committed to the principle that success is achieved by providing unmatched customer service.

Our staff is available to you 24-hours a day, whether in an emergency or if you have a simple question. Best of all, when you do call there will always be a live person on the other end of the line ready to assist you.

We have built our dealer support programs to allow you the flexibility to choose the business tools that best suit your needs.

Have any questions?

We're here for you.

Grand Central Station is committed to the principle that success is achieved by providing unmatched customer service.

Our staff is available to you 24-hours a day, whether in an emergency or if you have a simple question. Best of all, when you do call there will always be a live person on the other end of the line ready to assist you.

We have built our dealer support programs to allow you the flexibility to choose the business tools that best suit your needs.

Have any questions?

We’ll customize any solution to any vertical or need

Matrix provides the option of using a web browser to access real-time account information:

  • View up-to-the-minute alarm history
  • Put systems in test mode
  • Perform false alarm tracking
  • Make data entry changes
  • Run reports

Matrix Mobile Vivid provides the option of using an app on your Apple or Droid device:

  • View account information
  • Put on account on test
  • View account history
  • Put an account back online

Flexible Activity Reporting provides a tool to customize and automate report transmission: Schedule automated emailed reports to you and/or your clients on a daily, weekly, or monthly basis.

With Matrix and Matrix Mobile Vivid App by DICE, you can conveniently access your accounts 24/7 through the dealer portal or mobile app.

Call 800-230-1654 now to get assistance

Ready to get started? Call now, or fill out this form and a representative will be in touch soon.

Call 800-230-1654 now to get assistance

Ready to get started? Call now, or fill out this form and a representative will be in touch soon.

Need some help or information?